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Based on the provided text about resolving tenancy law matters in British Columbia (BC), here is an overview of the key points:

1. Key organizations involved:

- The Residential Tenancy Branch (RTB): A tribunal that resolves residential tenancy disputes.

- BC Supreme Court: One level above for more complex or high-stakes cases not handled by lower tribunals.

2. Jurisdictional breakdown:

- Small Claims Court: Handles claims between $5,001 and $35,000 when the case falls outside RTB's jurisdiction but is too big for Consumer Resolution Tribunal (CRT).

- Consumer Protection BC (CPBC) or Civil Resolution Tribunal (CRT): Not explicitly mentioned in this text as separate entities; however, based on context, these likely refer to tribunals that handle consumer-related disputes not covered by the Residential Tenancy Branch.

3. Common situations outside RTB's jurisdiction:

- Disputes between tenants and landlords where one or both parties are not considered 'residential tenants' under BC law.

- Landlord-tenant disputes involving amounts below a certain threshold (not specified in this text).

4. Process for resolving disputes within the RTB's jurisdiction:

1. Attempt mediation through a dispute resolution process offered by either party.

2. If mediation fails, one or both parties can file an application with the Residential Tenancy Branch to resolve the matter.

5. Process for enforcing monetary awards from the RTB when payment is refused by a landlord:

- The tenant must apply to Small Claims Court to enforce their award if it remains unpaid after all other means have been exhausted within the prescribed timeframe.

6. Key differences between BC's system and others (not explicitly mentioned in this text):

- BC has separate tribunals for consumer protection cases that do not fall under tenancy law, unlike some jurisdictions where these might be handled by a single tribunal or court.

- The threshold amounts at which different levels of jurisdiction kick-in may vary between provinces/territories.

7. Importance of understanding one's rights and options:

- Tenants and landlords alike should familiarize themselves with the specific laws governing their tenancy in BC, as well as knowing when to seek help from various tribunals or courts based on the nature and amount at stake.

Resolution definition textual evidence definition