Troubleshooting Blue Iris UI3 Clip Download Failure: Session Cookie Issues

Are you experiencing issues downloading clips from your Blue Iris system using the UI3 interface? One common problem that can cause this failure is a session cookie issue. In this article, we'll explore some potential reasons why your session cookie might be getting lost and provide solutions to help you resolve the problem.

Firstly, it's essential to understand how cookies work in Blue Iris. The system uses a session cookie to track user sessions and ensure that users are authenticated correctly. If this cookie is not functioning correctly, you may encounter issues downloading clips or accessing other features of the UI3 interface.

One possible reason for a session cookie issue is that another web service is using a cookie named 'session', which can overwrite your Blue Iris session cookie, making it invalid. Another possibility is that a misbehaving browser addon or privacy setting is interfering with the session cookie's functionality.

If you're experiencing issues with your session cookie, there are several things you can try to resolve the problem. One solution is to disable cookies for the Blue Iris server address. This will force UI3 to put the session string in all request URLs, bypassing any cookie problems. To do this, go to your browser's settings and disable cookies for the Blue Iris server address.

Another possible reason for a session cookie issue is that you're opening another web service at the same address (but possibly on a different port number) in the same web browser. This can cause the session cookie to get lost or overwritten, leading to issues with downloading clips.

To avoid this problem, make sure to close any other web services or applications that are using the same address as Blue Iris before attempting to download clips. Additionally, ensure that your browser is not interfering with the session cookie by checking its settings and disabling any misbehaving addons.

In conclusion, a session cookie issue can be frustrating, but there are several solutions you can try to resolve the problem. By disabling cookies for the Blue Iris server address, closing other web services or applications using the same address, and ensuring that your browser is not interfering with the session cookie, you should be able to download clips successfully from your Blue Iris system using the UI3 interface.

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